Our Office is Here for You During the COVID-19 Pandemic

Diagnostic Eye Center is committed to provided quality eye care in a safe environment for our patients.  These are uncertain times, and we understand the growing concern surrounding the Coronavirus (COVID-19) across our community. The health and safety of our patients, doctors, and staff is our top priority. Diagnostic Eye Center has been preparing to identify possible affected patients to prevent transmission to others, as well as ways to keep our office as sterile as possible. We continue to review our practices daily and will make appropriate changes as the situation evolves.

Based on current guidance and our own standards and practices, we remain open and ready to provide exceptional patient care.  We are an essential business and are prepared to assist our patients with any urgent eye care needs.

Office Hours

We have resumed our regular office hours for your convenience.

Our optical is also open during this time for your eyewear needs.  If you have glasses on order, they can be mailed to you when they arrive.  If you have a specific question or concern for our optical, please call the office.

Telehealth Visits

Our office is also offering telehealth visits for established patients.  While we understand this may not be appropriate for some urgent conditions, it may be an option for more minor eye conditions like certain infections or allergies.  These telehealth visits are available with one of our doctors during our current office hours.

Please call our office for more information and to schedule your telehealth visit.  As always, our primary concern is the health and safety of our patients and staff.  We hope this option allows some of our patients the option to stay safely at home while still getting the quality care they need.

Patients with Upcoming Appointments

If you have an upcoming appointment but do not feel comfortable coming to our office, please call us.  If you have a chronic condition or have had surgery recently, one of our doctors or technicians will speak with you about how you’re doing and can advise you on proper instructions.

All patients will be screened prior to their visit.  If you have been exposed to someone with possible or confirmed COVID-19 in the last 14 days, or if you or someone in your household are experiencing any of the symptoms below, we must reschedule your appointment for a later date.

  • Fever
  • Fatigue
  • Cough
  • Shortness of breath

Please call our office, and our staff will reschedule your appointment.

If you are experiencing an eye emergency, please call our office. Our staff will discuss with our doctors to determine the proper course of action.

If you need refills on prescription medications or updated glasses and contact lens prescriptions, we will be happy to assist you. We can have contact lens orders shipped directly to your home to avoid a visit to the office.

No visitors are allowed in the office at this time unless needed for mobility/assistance, or if the patient is a minor.  We ask that you wear a face mask to your visit and to please leave it on throughout the duration of your time in our office.  If you do not have a face mask, one will be provided for you.

Potential Disruptions to Our Schedule

As this situation evolves, our office may need to reduce patient load or close with short notice. We will notify you if this occurs. For regular updates, please visit our website at www.diagnosticeyecenter.com.

How is Our Staff Trained?

Our staff has been trained in infection control practices, standard precautions, and proper hand hygiene.

Our main concern is to safeguard the health and well-being of our patients and staff by preventing the spread of the infection at our office.

We are continuously monitoring, reviewing, and improving our response as the situation evolves. We are keeping all employees updated with any new recommendations for preventing the spread of Coronavirus.

We are encouraging sick employees to stay home.

We are thoroughly disinfecting exam rooms after every patient encounter and are limiting the number of patients in our waiting room to keep patients as isolated as possible. We have also removed all magazines from our reception area.

We hold all of our doctors and staff to the highest standard of frequent hand washing with soap and water and using effective hand sanitizers.  Our doctors and staff are also wearing gloves and face masks for your protection.

COVID-19 Symptoms

Signs and symptoms may appear 2 to 14 days after exposure and can include:

  • Fever
  • Fatigue
  • Dry cough
  • Shortness of breath

The severity of symptoms can range from very mild to severe. The elderly and others who have existing medical conditions may be at higher risk of serious illness.

Practice Daily Prevention

  • Keep your hands away from your eyes, nose, and mouth
  • Avoid close contact with people who are sick
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
  • Clean and disinfect frequently touched objects and surfaces
  • Wash your hands with soap and water for at least 20 seconds, especially after going to the restroom, before handling contact lenses, before eating, and after blowing your nose, coughing, or sneezing
  • If soap and water are not readily available, use an alcohol-based sanitizer with at least 60% alcohol
  • Avoid sharing dishes, glasses, bedding, and other household items if you’re sick

We will be updating this information as new details become available. If you have questions or concerns, please contact us.